Rescan Information for Nine Network Viewers

Rescan Information

Our new permanent antenna has been installed.

If you are using an antenna to watch our four channels, please note that Nine Network is now transmitting from our new permanent antenna. If you rescanned your channels since the June 1 frequency change, and you were receiving Nine Network (KETC), then there is no need to rescan now. 

If you were having trouble receiving Nine Network since the June 1 frequency change, then it is advisable to rescan your television channels now. We are now at full power, with a much stronger signal.

If you haven’t already, it’s time to rescan.

If you are using an antenna to view our four channels, please be aware that Nine Network has recently moved to a new frequency to make room for wireless services as required by federal law. Antenna users may need to rescan their channels to continue receiving Nine PBS, Nine PBS KIDS, Nine World and Nine Create.

Cable and satellite services should not be interrupted. If you are a cable or satellite subscriber, and experience problems, please contact your service provider.

Rescan in Three Steps (for more information visit: TVAnswers.org)

To begin rescanning, find the remote control that changes your channels.

  1. Press Menu
  2. Select Channel Setup or Broadcast Setup on the menu (if you can’t find these options, check your owner’s manual or search for your television’s specific instructions online)
  3. Choose Auto Programming or Auto Scan, then select Air, then Start.
  4. Your TV will automatically rescan available signals so all your channels tune in again.

If you have rescanned and still cannot receive our signal, try changing the position of your antenna.

After you rescan your TV set, we can still be found at our usual channel numbers: 9.1, 9.2, 9.3 and 9.4.

You can obtain more information by calling Nine Network Member and Viewers Services at (314) 512-9199. Regular business hours are Monday–Friday, 9 a.m.–5 p.m.

View our Rescan FAQs below for more information

Rescan Day FAQs

 

Why did Nine Network change its frequency?

In 2017, Congress authorized the Federal Communications Commission (FCC) to hold an auction to provide more channels for wireless broadband services. As a result of the auction, and to comply with the law, we will install a new broadcast antenna at our transmission tower to enable our channel to change.

On June 1, 2018, we moved from channel 39 to channel 23. This move happened behind the scenes; viewers watching with an antenna will still find Nine PBS, Nine PBS KIDS, Nine World, and Nine Create on the same channel numbers (9.1, 9.2, 9.3 and 9.4) as before.

 

Did Nine Network improve its broadcast signal?

We’re not only meeting the basic federal requirements, but we are going a step further by substantially improving our signal strength. Our new broadcast antenna includes a substantial increase in power, and a stronger broadcast signal.

You can check our signal strength by entering your zip code here: https://www.fcc.gov/media/engineering/dtvmaps

 

Why can’t I find auto scan using my remote?

All televisions are different. For most TVs, the channel scan prompt is located in the “channel set-up” or “broadcast set-up” menu item. If you cannot find these (or similar) options, check your owner’s manual or search for your television’s specific instructions online.

Find your TV manual online at http://tv.manualsonline.com/

 

I’ve rescanned multiple times, and I am still not receiving the Nine Network. What can I do?

If you are using an indoor or outdoor antenna to watch our four channels, you will need to rescan your TV channels. If you rescanned your TV, and you’re still not receiving Nine Network, you might need to change the position of your antenna, and then rescan again. View our Troubleshooting Your TV Reception page for tips on common issues.

 

Why would I need to move my antenna?

If you were receiving Nine Network, but now after rescanning, you cannot, then it might be necessary to adjust the direction of your antenna before rescanning again.

 

Where is the Nine Network tower and transmitter located?

Our tower is located 3 miles northwest of Arnold, MO.

 

When will all of the work be complete?

On June 1, our channel frequency changed. On June 9, we completed installation of our new permanent broadcast antenna. We are now at full power, and our broadcast signal is much improved.

 

When the new permanent broadcast antenna is operational, will we need to rescan again?

If you are using an antenna to watch our four channels, please note that Nine Network is now transmitting from our new permanent antenna. If you rescanned your channels since the June 1 frequency change, and you were receiving Nine Network (KETC), then there is no need to rescan now.

If you were having trouble receiving Nine Network since the June 1 frequency change, then it is advisable to rescan your television channels now. We are now at full power, with a much stronger signal.

 

I watch the Nine Network on cable (or satellite). Do I need to rescan?

If you watch Nine Network through cable or satellite, no action is necessary. If you are experiencing problems, please contact your service provider. If they say that it is the Nine Network’s issue, please let us know so we can work with the service provider to resolve the problem.

 

I have an older TV, and a converter box. Will I need to rescan my channels?

If you have a converter box connected to your TV, you will need to rescan to continue watching Nine Network.

 

The Nine Network Member and Viewers Services team is available to help. Call them at (314) 512-9199. Regular business hours are Monday–Friday, 9 a.m.–5 p.m.